Legal Name: Ohagwa Ekene Kelvin
Address: We will disclose without delay if requested
Phone number: We will disclose without delay if requested
Email address: support@navitoys.com
Head of Operations: Ohagwa Ekene Kelvin
Additional fees:
Monthly fees: $0
Transaction fees: Depends on the payment method
Exchanges & Returns Policy: Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on http://navitoys.com receives the following guarantees:
full refund if you don’t receive your order;
full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Delivery times: Free shipping
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
Shipping to over 200 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
Tracking information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Accepted payment methods
All payment methods available for customers to pay for the service
Payment period PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). We may also accept (American Express, Discover, JCB, MasterCard, and Visa)
Price
The prices can be found on the product pages — https://navitoys.com/product/
